Ford fell to near the foot of the just-released 2012 Consumer Reports dependability study. Up to now, it was ranked the most dependable American vehicle manufacturer. Toyota, however, excelled, claiming the three leading spots. Some car experts, however, think the survey is of little consequence.
Survey of reliability
The top three places in the Consumer Reports dependability study went to Toyota's Scion, Toyota and Lexus. The top seven places all went to Japanese car manufacturers.
Jim Lentz is the chief executive at Toyota Motor Sales USA. He explained that dealerships such as Michael's Toyota of Bellevue, Washington are happy about the news. He said:
"We're pleased with the findings, which reflect actual customer experience, not just reviewer opinion."
The top ten included Mazda, Subaru, Honda, Acura, Audi, Infiniti and Kia after the top three.
Other cars on the list
Cadillac, GMC, Nissan, Mercedes-Benz, Chevrolet, BMW, Hyundai and Volkswagen were the next ones. Jeep, Volvo, Buick, Mini, Chrysler, Dodge, Ram, Lincoln, Ford and Jaguar were at the bottom of the list.
Ford, too little, too far gone
It was expected that Jaguar would be at the bottom, but Ford took an enormous dive from being in the first spot two years ago. The MyFord/MyLincoln Touch electronic entertainment system had a ton of problems, and it is to blame for the drop. Ford is probably not happy with its position.
There was apparently not enough to help redeem itself in spite of the belief that Ford did a software upgrade to be able to help the system.
Mark Schirmer is the Ford spokesperson who said:
"Consumer Reports is hugely important to Ford; you can't dismiss Consumer Reports in any way. We offered a major improvement to MyFord Touch in the spring and began offering new transmission calibrations this summer. Unfortunately, there are still some bugs in the system that we are working through."
Ranking depending on last three years
The Consumer Report reliability survey should not be confused with its vehicle testing. It represents the outcomes of a survey among its vehicle-owning readership. The ranking is decided from the last three years of data on any model, unless it was redesigned in that time.
Report being overlooked
Edmunds.com vice chairman Jeremy Anwyl explained that cars are much more dependable than they were years back. In fact, people will probably not even look at the report before making their decision. He said:
"The reality today is that cars are very reliable compared to what they were in the past. It is not something people should be really worrying about."
Survey of reliability
The top three places in the Consumer Reports dependability study went to Toyota's Scion, Toyota and Lexus. The top seven places all went to Japanese car manufacturers.
Jim Lentz is the chief executive at Toyota Motor Sales USA. He explained that dealerships such as Michael's Toyota of Bellevue, Washington are happy about the news. He said:
"We're pleased with the findings, which reflect actual customer experience, not just reviewer opinion."
The top ten included Mazda, Subaru, Honda, Acura, Audi, Infiniti and Kia after the top three.
Other cars on the list
Cadillac, GMC, Nissan, Mercedes-Benz, Chevrolet, BMW, Hyundai and Volkswagen were the next ones. Jeep, Volvo, Buick, Mini, Chrysler, Dodge, Ram, Lincoln, Ford and Jaguar were at the bottom of the list.
Ford, too little, too far gone
It was expected that Jaguar would be at the bottom, but Ford took an enormous dive from being in the first spot two years ago. The MyFord/MyLincoln Touch electronic entertainment system had a ton of problems, and it is to blame for the drop. Ford is probably not happy with its position.
There was apparently not enough to help redeem itself in spite of the belief that Ford did a software upgrade to be able to help the system.
Mark Schirmer is the Ford spokesperson who said:
"Consumer Reports is hugely important to Ford; you can't dismiss Consumer Reports in any way. We offered a major improvement to MyFord Touch in the spring and began offering new transmission calibrations this summer. Unfortunately, there are still some bugs in the system that we are working through."
Ranking depending on last three years
The Consumer Report reliability survey should not be confused with its vehicle testing. It represents the outcomes of a survey among its vehicle-owning readership. The ranking is decided from the last three years of data on any model, unless it was redesigned in that time.
Report being overlooked
Edmunds.com vice chairman Jeremy Anwyl explained that cars are much more dependable than they were years back. In fact, people will probably not even look at the report before making their decision. He said:
"The reality today is that cars are very reliable compared to what they were in the past. It is not something people should be really worrying about."
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