When a vehicle is damaged due to an accident, an auto body service may be able to restore it. It's important to understand that not all of these businesses are equal in terms of dependability, and quality so it is necessary to do some research to ensure that one will be getting efficient, hassle-free service. When comparing auto body shops in El Paso TX the customer should keep the following guidelines in mind.
Before going ahead and turning one's vehicle over to a particular auto body shop, it's a good idea to go online and check out what others have to say about it. Various sites provide customer reviews of businesses in multiple categories, or there is also the option of looking up forums which discuss the specific make and model of the car, including recommended repair shops in one's area. In general, detailed reviews should be given more consideration than hostile, one-line remarks.
Any reputable business should offer a warranty as proof that they stand behind the repairs they do. A potential customer should request to see a copy of the warranty prior to accepting the shop's services. Although a "lifetime" warranty may sound great, such coverage is usually full of exclusions and it is more reasonable to be given a one, two, and three-year warranty for parts, body work, and paint respectively.
Customers must also not forget about any manufacturer's warranty they may have for the vehicle. In order to prevent voiding this warranty, it may be necessary to follow certain stipulations laid out in it; this usually means not using any aftermarket or used parts, or carrying out repairs which are not approved by the manufacturer. Sticking with original parts is the safest bet.
Customers need not worry about appearing difficult if they insist on only new, factory-original parts being used on their vehicle. This is their right as a customer, since it can have a direct impact on the safety, appearance, and warranty of the car. In some states it is acceptable by law to use aftermarket and used parts, so one should find out if this applies to his or her state of residence.
Obtaining an estimate from at least three different shops is the best way to recognize which service stands out from the rest. It's also necessary to ask for a cost break-down, not just a number alone. This way the customer can present each estimate to the other shops and ask for an explanation of any discrepancies in pricing, as some may offer additional services the others do not.
Choosing a shop which specializes in the specific make of vehicle is recommended whenever possible since they offer more expertise in this area. The shop should also be tidy, well-organized, and have modern equipment. Customers should also find out how long they have been in business, and make note of how helpful and friendly the staff are, and if there are any awards for excellent service on display.
Lastly, it is paramount that the customer get all details of the coverage and repairs in writing by either the auto body shop or insurer. If needed later, this agreement will only be valid if it has been clearly stated in writing.
Before going ahead and turning one's vehicle over to a particular auto body shop, it's a good idea to go online and check out what others have to say about it. Various sites provide customer reviews of businesses in multiple categories, or there is also the option of looking up forums which discuss the specific make and model of the car, including recommended repair shops in one's area. In general, detailed reviews should be given more consideration than hostile, one-line remarks.
Any reputable business should offer a warranty as proof that they stand behind the repairs they do. A potential customer should request to see a copy of the warranty prior to accepting the shop's services. Although a "lifetime" warranty may sound great, such coverage is usually full of exclusions and it is more reasonable to be given a one, two, and three-year warranty for parts, body work, and paint respectively.
Customers must also not forget about any manufacturer's warranty they may have for the vehicle. In order to prevent voiding this warranty, it may be necessary to follow certain stipulations laid out in it; this usually means not using any aftermarket or used parts, or carrying out repairs which are not approved by the manufacturer. Sticking with original parts is the safest bet.
Customers need not worry about appearing difficult if they insist on only new, factory-original parts being used on their vehicle. This is their right as a customer, since it can have a direct impact on the safety, appearance, and warranty of the car. In some states it is acceptable by law to use aftermarket and used parts, so one should find out if this applies to his or her state of residence.
Obtaining an estimate from at least three different shops is the best way to recognize which service stands out from the rest. It's also necessary to ask for a cost break-down, not just a number alone. This way the customer can present each estimate to the other shops and ask for an explanation of any discrepancies in pricing, as some may offer additional services the others do not.
Choosing a shop which specializes in the specific make of vehicle is recommended whenever possible since they offer more expertise in this area. The shop should also be tidy, well-organized, and have modern equipment. Customers should also find out how long they have been in business, and make note of how helpful and friendly the staff are, and if there are any awards for excellent service on display.
Lastly, it is paramount that the customer get all details of the coverage and repairs in writing by either the auto body shop or insurer. If needed later, this agreement will only be valid if it has been clearly stated in writing.
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